Why is my Watch to Earn feature disabled after updating to iOS 11?
If you are experiencing difficulties in receiving your rewards when watching offer videos in your game, when using your iOS device (using iO...
Troubleshooting steps for Web browsers
If you experience a loading or connection issue, a good rule of thumb is to refresh the page once or twice. If refreshing does not...
Troubleshooting steps for iOS
Many game performance issues (i.e. Loading, crashing, missing features, sync-ing of the game) can be resolved in the following ways: Check...
Troubleshooting steps for Android
Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: Check you...
What is Cache and how do I clear my Cache?
Cache, pronounced cash, is a temporary storage place inside your computer. Your cache stores the files that are downloaded when you visit si...
How do I force close the game on iOS?
For devices that have a Home Button:Press your Home button twice quickly.All your open apps will be displayed. Swipe left or right to locate...
How do I force close the game on Android?
Go to "Settings" > "Applications" > "Manage Applications" Select the app and tap "Force-Stop&q...
Facebook Connect issues on iOS
First workaround:If you are experiencing any issues with Facebook Connect, make sure you have the most up-to-date version of the game. If yo...
Facebook Connect issues on Android
If you are experiencing any issues with Facebook Connect, please try the following steps: Remove the connected Facebook accou...
What are the recommended system requirements?
Whether this is your first time playing or you're an avid online gamer, it's important to find the right browser and Internet conn...
Troubleshooting steps for Kindle Fire
Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: Check your...
How do I update my game on Android?
Open your Google Play Store by tapping the icon from your homescreen.Tap the Menu button, then select "My Apps & Games".Find t...
How do I update my game on iOS?
For Apple (iOS) devices: Open the App Store app.Tap on your Profile in the top-right corner.Scroll down to the Upcoming Automatic Updates / ...
How do I take a screenshot on iOS?
Here's how to take a screenshot on iOS: Begin by getting whatever you want to take a screenshot of onto the screen of your iOS Device. ...
How do I take a screenshot on Android?
Instructions may vary according to device or software version, and may require some practice. Begin by getting whatever you want to take a...
How do I take a screenshot or screen video on my computer?
Together with the description of your issue, screenshots or screen videos (for more complex issues) are a great way to help Zynga Player Sup...
How do I find my browser version?
FirefoxClick the menu button > Help > About Firefox or for older versions: Click Help on the menu bar > About Firefox ChromeC...
How do I update my game on Amazon Kindle?
(Note: Instructions may vary slightly depending on your device.)Open your Amazon Appstore by tapping the icon from your homescreen.Tap the&n...
How do I take a screenshot on Kindle Devices?
Begin by getting whatever you want to take a screenshot of onto the screen of your Fire Tablet or Fire Phone. This could mean browsing to a ...
What can I do if I'm experiencing issues on Facebook Gameroom?
If you are experiencing any issues while playing on Facebook Gameroom, we encourage you to continue playing your favorite game in one of the...
My game is not loading? What should I do?
If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue: Check...
Why can't I download the Slot Machine?
We are receiving reports that players cannot download any rooms on Android devices and are encountering this error message:As a workaround, ...
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