Account & Settings
How do I turn on/off music and sound?
Tap the Settings button.Tap the Music or SFX button to turn it on or off.Here’s another way to manage the sound settings of your game. Tap t...
How do I get hints?
Tap the Settings button.Tap the Hints button under the Settings tab.Hints are enabled when you are idle in a Puzzle. Keep an eye on the Gems...
How do I find my Player ID?
Tap the Settings button.Now, tap on the Support tab. Your Player ID is located above the Support button.
How do I find my Player ID and PIN for Harry Potter: Puzzles & Spells?
To find your Player ID and PIN for Harry Potter: Puzzles & Spells, please follow these steps: Tap on the Settings button.Now, tap on the...
How do I contact Customer Support?
Please follow these steps:1. Tap on the Settings button. 2. Now, tap on the Support tab. Then tap the Support button below your Player ID.3....
What is my social network UID and how do I find it?
Your Social Network UID is a unique number assigned to your social network profile (e.g. Facebook).Zynga Support might ask that you provide ...
Why did I receive a consent popup asking for permission to track me?
Did you receive a popup in your game requesting you to allow personalized ads on your iOS device?We have collected some information for you ...
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