Why am I not getting the Quidditch Match rewards?

UPDATE - 11/19/2024There may be a delay of up to 24 hours before Quidditch rewards such as Trophies and Ribbons are added to your game accou...

Why am I not seeing a Daily Club Puzzle?

We're retiring the Daily Club Puzzle to roll out an easier way to earn lots of trophies for your club! Just complete at least one Player Jou...

Why am I missing Creature Stars and Crystals?

We’ve made a recent update to make the process of upgrading your Creatures easier and faster! Now, once you have enough rewards in your inve...

Am I still getting Featured Creature Bonus Trophies?

I won a puzzle and noticed the rewards screen looks different. Why is that?We’ve made a recent update to simplify the way players see their ...

Why do my friends have different in-game experiences than I do?

We greatly value all of our Harry Potter: Puzzles & Spells players. Having a dedicated and enthusiastic community helps keep our game fu...

I completed the Puzzle Pass. Why did I not receive my Vault rewards?

There may be a delay of up to 24 hours before Vault rewards such as 8 Hours Unlimited Lives and 100 Trophies are added to your game account....

Why am I having issues when watching a Video Ad?

Q: I didn’t receive rewards from watching ads. Will you give them to me?A:  Please wait for a few seconds before pressing the 'Wat...