Why do my friends have different in-game experiences than I do?
We greatly value all of our Harry Potter: Puzzles & Spells players. Having a dedicated and enthusiastic community helps keep our game fu...
I completed the Puzzle Pass. Why did I not receive my Vault rewards?
There may be a delay of up to 24 hours before Vault rewards such as 8 Hours Unlimited Lives and 100 Trophies are added to your game account....
Daily Login Reward Update
Going forward, the rewards from the Daily Login will no longer include Unlimited Lives. Alternative rewards have been added such as Pre-Leve...
Why am I having issues when watching a Video Ad?
Q: I didn’t receive rewards from watching ads. Will you give them to me?A: Please wait for a few seconds before pressing the 'Wat...
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